Terms & Conditions

1. Introduction
Welcome to Room 5 Graph-X. By using our online store, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

2. Orders & Payments

  • All orders must be placed through our online store.
  • Payments must be made in full before processing and dispatch.
  • We accept various secure payment methods as displayed at checkout.

3. Delivery & Shipping

  • We use a third-party courier service for all deliveries.
  • Estimated delivery time: 3-5 business days within South Africa.
  • Delivery times may vary due to unforeseen circumstances, but we will keep you updated.
  • Room 5 Graph-X is not responsible for delays caused by the courier.

4. Returns & Refunds

  • Due to the custom nature of our products, returns and refunds are only accepted for defective or incorrect items.
  • Customers must notify us within 7 days of receiving the order to request a return.
  • Approved returns must be unused and in original packaging.

5. Privacy Policy
We are committed to protecting your personal information. By using our website and services, you agree to the collection and use of your data as outlined in our Privacy Policy below.

Privacy Policy

1. Information We Collect

  • Personal Identification Information: We may collect details such as your name, email address, phone number, and mailing address when you register, place an order, or subscribe to our newsletter.
  • Non-Personal Identification Information: We gather non-personal data such as browser type and operating system to enhance user experience.

2. How We Use Your Information

  • To improve customer service and personalize user experience.
  • To process transactions securely.
  • To send order updates and occasional promotional emails.

3. Data Protection
We implement security measures to protect your data from unauthorized access, alteration, or disclosure.

4. Third-Party Sharing
We do not sell or trade your personal information. However, we may share necessary details with courier services to complete your delivery.

By using our website, you agree to these Terms & Conditions and our Privacy Policy. If you have any questions, feel free to contact us.